Refund Policy

Cancellations

Orders cancelled more than 7 days before your selected delivery week: full refund.
Orders cancelled within 7 days of your selected delivery week: 50% refund, to cover product sourcing and route planning already underway.
Orders cancelled after installation has occurred: no refund.

Rescheduling
Need to change your delivery week? Contact us at connect@hearthandharvest.design or 303-225-0393 as soon as possible. We'll do our best to move you to another available week at no charge, subject to availability.

Add-On Refunds
Floral Enhancement, Winter Lighting Accent, and End-of-Season Removal follow the same cancellation windows as your base package. If you decide to remove an add-on after booking but before installation, contact us directly.

Damaged or Incorrect Items
If your display arrives damaged or doesn't match what you ordered, contact us within 48 hours of installation and we'll make it right — free replacement or repair, at our discretion.

Non-Refundable
Once your display has been installed, the labor and on-site design portion of your package is non-refundable, even if you later request removal.